This often happens if you're logged in to the wrong account. Please try logging in with any other Microsoft accounts you might have used! ^NS
Jan 6, 2022 · 3:25 PM UTC
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If you made your purchase before Dec 1, 2020, then go ahead and contact us at msft.it/6011ZlD0U so we can look into this for you. For newer purchases, you'll need to go to Microsoft for assistance: msft.it/6012ZlD0q ^NS
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