@MojangSupport still no response to an enquiry about an account that has an order stuck with status "unknown". Unable to place any orders. What can be done?
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Please see msft.it/6016Ze5Yg for troubleshooting steps on payment issues. ^NS
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Hi NS, I’ve looked at that but I don’t see how it helps. This is a server side issue, with Braintree payment processor issues. The whole account (which has pocket edition) seems broken. And no reply to my email thus far. :/
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Replying to @adamkdeancto @imdsm
To keep your information secure, please complete our request form at msft.it/6017ZeFAV so we can quickly and safely assist with your question! ^FF

Dec 31, 2021 · 11:17 PM UTC

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Replying to @MojangSupport
Thanks, I did that last week, still no response. How long should I expect to wait? Aware it’s a busy time of year
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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