@MojangSupport still no response to an enquiry about an account that has an order stuck with status "unknown". Unable to place any orders. What can be done?
1
Replying to @adamkdeancto @imdsm
Please see msft.it/6016Ze5Yg for troubleshooting steps on payment issues. ^NS

Dec 31, 2021 · 4:36 PM UTC

1
Replying to @MojangSupport
Hi NS, I’ve looked at that but I don’t see how it helps. This is a server side issue, with Braintree payment processor issues. The whole account (which has pocket edition) seems broken. And no reply to my email thus far. :/
1
To keep your information secure, please complete our request form at msft.it/6017ZeFAV so we can quickly and safely assist with your question! ^FF
1
1
more replies