@MojangSupport hey! Yesterday I purchased Minecraft through the website, the funds were debited of my bank account, but in the web appeared a mistake “the purchase was not processed”, now I don’t have the game nor the funds. Please help!!
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Replying to @juanachaparrol
For help with purchase issues, please check out: msft.it/6010ZdQa6. ^FF

Dec 30, 2021 · 10:17 PM UTC

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Replying to @MojangSupport
I didn’t find an answer in that link, please help me to get a refund asap
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If you didn't receive a transaction ID from Mojang, it's likely that your purchase was not processed, and any charges you see are temporary. If you did receive a transaction ID and would like a refund, please contact us at msft.it/6014Ze5ny and we'll see what we can do. ^NS
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