@MojangSupport We bought the Minecraft Java Edition on 30.01.2020. for PC. My son has used the game. Unfortunately he is not able to log in to the account. The error message is invalid username or password. We can't reset the password because the e-mail has not arrived.
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Replying to @teller_tunde
To keep your information secure, please complete our request form at msft.it/6012Zjlo8 so we can quickly and safely assist with your question! ^FF

Dec 30, 2021 · 3:27 AM UTC

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Replying to @MojangSupport
We have sent two request on this page and we have not received answer until yet.
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS
Replying to @MojangSupport
@MojangSupport How long it takes to get an answer? We have sent the request two weeks ago. My son can’t play.
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We appreciate your patience! ^NS