@MojangSupport how long is the turnaround time on support tickets? I'm trying to play with some friends over the holiday and struggling to recover my legacy account. Cheers!

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

No problem! Will I be notified when my ticket is reviewed, even if support can't help me? I've been waiting a few days ;(

We are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. However, you'll definitely receive an email as soon as one of our agents is able to get back to you! ^NS

I eventually got in contact with an agent, and replied to their message almost instantly (within 2 hours.) I haven't heard from them since. Do active tickets get pushed to the back of the stack? I feel like 4 days is a long time to wait on an open ticket.