@MojangSupport how long is the turnaround time on support tickets? I'm trying to play with some friends over the holiday and struggling to recover my legacy account. Cheers!
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Replying to @a_thin_mint
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

Dec 23, 2021 · 3:43 AM UTC

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Replying to @MojangSupport
No problem! Will I be notified when my ticket is reviewed, even if support can't help me? I've been waiting a few days ;(
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We are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. However, you'll definitely receive an email as soon as one of our agents is able to get back to you! ^NS
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more replies
Replying to @MojangSupport @a_thin_mint
Is there an actual estimate on the time? How many days behind is support right now? A friend of mine has been waiting about 2 or 3 days without a response. He wouldn't even need to contact support if resetting the security questions on legacy accounts wasn't completely broken.
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We are currently experiencing higher than normal volume due to the holiday season resulting in slightly longer wait times. We aren't able to provide a specific time estimate, but we're working hard to get back to everyone as quickly as possible. ^NS