@MojangSupport i have a very old minecraft account from 2013. the email associated with my account was disabled years ago and unfortunately my transaction ID email was also on said account. i have sent support tickets to change the email but nothing has been done. help :(
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Can you send us your ticket number? We'd be happy to check on the status for you. ^NS
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I have submitted two tickets yesterday but got 0 confirmation email back. I am unsure of where to access my ticket number :')
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Replying to @soubsoup
That's definitely strange. First, please try checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS

Dec 21, 2021 · 5:50 PM UTC

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Replying to @MojangSupport
Unfortunately I have hunted through the email I attached to my ticket and have seen nothing. Should I submit a new one?
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Go ahead and submit a new one--make sure it's through msft.it/6015ZrWmL, as that's the most updated page. It may be worth trying from a different browser as well! ^NS
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