Usually this means the game is on a different Microsoft account. Please try logging in with another Microsoft account: you can check this article if you need help finding the right email! msft.it/6013ZKtL3 ^NS
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It's possible it may be under a different Microsoft account that you usually don't use for Minecraft. Please give those a shot, but if you're not having luck, contact us at msft.it/6019ZKQqS and we'll see if we can find some more information. ^NS
Dec 15, 2021 ยท 7:47 PM UTC