A reminder that unofficial channels offering to help with your account are going to make you even more sad in the long run. Do not give your information to individuals or sites that are not owned by Minecraft.

what about the fact that even when logging through official channels no one bothers responding. people pay money and buy things from you but when they want help you do nothing. stop ignoring your customer support questions!

We're definitely happy to help if you need assistance with your account. Have you submitted a ticket through msft.it/6015ZBcGv yet? If so, please feel free to give us your ticket number, and we'll gladly check on the status for you. ^NS

we have a transaction ID we trying to get the account back but your system is saying it doesn't exist. we have proof it does, get your support staff to investigate instead of just sending automated responses that don't help at all

Thanks for sending that over! I was able to locate your ticket, and I can confirm it's in our queue. Thank you for replying to the auto response--this means it was redirected back to our team, so one of our agents will help out personally just as soon as they can. ^NS

we have spent a lot of money on that account and because of your security being crap and your support staff being useless it's gone. support is meant to support and help, not just close tickets. and why don't your staff use names? so they cant be called out for being lazy?