@MojangSupport my husband’s realm subscription is signed up for auto renewal and for some reason we are being charged twice. We don’t even have access to our realm as it says expired even though we paid.We put in a ticket and have gotten absolutely no response.
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Replying to @heplerjanets
Can you send me the ticket number? I want to make sure the ticket was escalated correclty. :) ^TK

Dec 9, 2021 · 10:37 PM UTC

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Replying to @MojangSupport
3211653
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It looks like one of our agents was able to get back to you, which is good to see! I can see that you had some additional questions, but rest assured it's in the agent's inbox, and they'll get back to you as soon as they can. ^NS