My support experience with @microsoft was SO BAD that not only did I cancel my @Office365 account, but I decided to go with @Apple for two laptop purchases instead of @microsoft. As an IT executive, I will be strongly urging clients to avoid microsoft as well. Unbelievable.
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I'm sorry to hear you were double charged for Java, Joseph! One of our agents can assist you with refunding the extra charge, so please fill out our contact form at msft.it/6019kLmZH and make sure to include the Transaction IDs for both of these charges. ^FF
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For the chat and book issues, please search our bug tracker, and if you find a matching report, upvote so the dev team can see how widespread it is! msft.it/6012k9rkY For the download issue, please contact our tech team at msft.it/6018k0QHM ^NS
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Unfortunately Support isn't able to assist with issues on the bug tracker. For the chat and book issues, please refer to any existing bug reports for updates. For the download issue, please contact us at msft.it/6012Z6SxE if you haven't already so that we can help. ^NS
Dec 9, 2021 · 3:27 PM UTC


