@MojangSupport
I downloaded minecraft back in 2016 and haven‘t played it in a while. Today I wanted to download it on a different laptop and while it did log me in, it says I haven‘t purchased it, although the username and everything checks out. What can I do?
1
First, please double check that you logged in via the "Mojang Login" and not the "Microsoft Login" (unless you just migrated!). If that doesn't do the trick, please contact us at msft.it/6013khXW3 and one of our agents will get back to you as soon as they can. ^NS
1
Just to be thorough, please double check that your email filter and forwarding settings are not set up in a way that would prevent you from receiving any emails from noreply@mojang.com. If you're still not having any luck, please contact us at msft.it/6019khQib. ^NS
Dec 8, 2021 · 11:54 PM UTC

