We're not able to DM players online so you will need to reach out in a ticket for a Support member to assist you. Please send us an email at msft.it/6012kCM8j and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

Did you reach out to Xbox Support or Mojang Support for assistance in this matter? ^TK

I would suggest submitting another ticket to talk to a support specialist. Once you have sent the ticket provide me the ticket number so I can make sure it made it to the queue. ^TK