Hey there, I know how frustrating it can be when connection issues arise. Can you let us know what troubleshooting steps you've already tried doing? You can find more info about this on our help site: msft.it/6012kNGn8. ^FF

Hi @MojangSupport thanks for replying but the world isn’t a realm it is just a standard world. I have tried reinstalling many times and always have my Xbox app open in the background as this is what ive found on the internet that helps. Many thanks!