@MojangSupport is there a specific period of the day in where I get non-robot responses from mojang email support? Sent an issue, was asked for some info, sent the info and got no answer anymore.
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Hey there, sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received, and we appreciate your patience. ^FF
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No problem at all. Just wanted to know if there is any time of the day (and in wich fuso) in that I should not expect a response. Just to know if I should open a new ticket or wait longer
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Replying to @LeAlbus
Can you provide your ticket number for your support request? I'll be sure to check and see if it's been assigned to an agent or not. Please let me know! ^FF

Nov 25, 2021 · 12:18 AM UTC

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Replying to @MojangSupport
I did not receive the email with the ticket number TBH. Only the one with the automatic answer about the known issues with migration. Perhaps wait some hours and oppening a new one to get a number?
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Hey Pedro, it sounds like you've only received an automated help message from our system. Go ahead and reply to that message letting us know that you still need assistance, and one of our agents should reach out you as soon as possible! ^FF
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