It sounds like you might be logging in with the wrong account. If you still have a Mojang account, try resetting your password first by visiting msft.it/6019kWvhP. If you're not having any luck, go ahead and contact us at msft.it/6010kWvhu so we can take a look. ^NS
In that case, please contact us at msft.it/6018kWIno with your account details so we can look into that for you. ^NS
Nov 24, 2021 · 5:55 PM UTC
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