No worries, this is often a pretty easy fix! Please reach out to us at msft.it/6015kidAd with your username, and your transaction ID if you have it. We'll check out the account and see what's causing the issue. ^NS
Do you mind sending us your ticket number? We can look into that and see if we can provide any extra information. ^NS
I definitely understand! I checked on this ticket, and one of our agents is working on it currently. Thanks so much for your patience--we'll be following up with you as soon as possible! ^NS

Nov 24, 2021 · 5:43 PM UTC
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