@MojangSupport I can’t play minecraft on ps4 with my friend. This problem appeared about a week ago and has not been fixed. We tried all the methods - logged into the account, tried to improve the Internet and So far, everything is useless. I hope you'll give me a hand.

Hey there, sorry to hear you've been having trouble playing Minecraft with your friend. Can you let us know what exactly happens when the two of you try to play together? If you're seeing any error messages, please send them our way so we can investigate further! ^FF

When I try to connect, I get an error "Failed to connect to the world " And this happens when I try to connect to him and when he to me.

First, I recommend checking out this article msft.it/6011k9KCN. I know you've already tried some troubleshooting steps, but feel free to check this out for any new suggestions! You can also search our bug site for similar errors msft.it/6012k9KhE ^NS

thank you very much for your help!