Just received this automated email response: "Thank you for emailing the Team. This is a priority inbox we'll aim to respond to your query within 3 working days." If that's priority, I wonder how what the response time is for everything else...
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Apparently you have never had to deal with @MojangSupport.
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Try two years, unresolved.
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Replying to @ThomasHoufek @akrabat
I'm sorry to hear about any delay. The Minecraft Support team works ticket in a chronological order and response times vary depending on the volume of tickets we receive. However, Thomas, we might not have received your message--please reach out at msft.it/6015k57XX ^NS

Nov 18, 2021 路 4:06 PM UTC

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Replying to @MojangSupport @akrabat
IT HAS BEEN YEARS. At one point your ticket queue was five months behind! This is the fourth time you have offered to help on Twitter. You never help! You're a joke!