Please send us an email at msft.it/6015kkQ1R and we will assist. Remember to attach your account name / Gamertag.

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

you havent given any actual answer to literally any of us... im still trying to figure out why its saying that only AFTER i migrate to microsoft. is there a way to get a refund if i cant even play the game :/