@MojangSupport Hello, I got an error when buying a minecraft license. The money went from the payment card to process the payment operation, but I was given a purchase error! the payment processing operation has been hanging for the third day, what should I do?
1
For help with purchasing issues, please visit msft.it/6010kMhNA
1
I didn't find a solution to my problem there
1
Replying to @Fistashka_Paul
Please send us an email at msft.it/6015k3DEx and we will assist. Remember to attach your Transaction ID and account name / Gamertag.

Nov 3, 2021 · 4:14 PM UTC

2
Replying to @MojangSupport
Please help! I don't understand anything, where can I get the transaction ID and account name if I couldn't even make a purchase after entering the card details? After entering my card details when creating an order, I was given an error.
Replying to @MojangSupport
But money was debited from my card and an order processing operation appeared, which has been hanging since November 1. I don't understand why this operation appeared if I was given an error about creating an order??