@MojangSupport Can you possibly help with a refund for a second purchase using the same email account (to get a new user). I have no transaction ID but I have the screenshot from my ebanking account showing the money being taken out. Help!
1
Replying to @OllySaturn
Please send us an email at msft.it/6016XSOTn and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^FF

Oct 9, 2021 · 8:58 PM UTC

1
Replying to @MojangSupport
One the worst customer services experiences. The agent closed the ticket without helping! 🙁