@MojangSupport Help, my friend has been trying to get back into their account after an error occurred when trying to reset their password. They filled out the support request form 3 week ago and haven’t heard back. They also can’t get a password reset email sent to their email.
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Replying to @RicardoAlfonse
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

Sep 25, 2021 · 1:20 AM UTC

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Replying to @MojangSupport
They put in the request near the start of this month, are you all really behind? o: