Support Intake Form: Issues with the support intake form should be resolved! - JP
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Mojang how do i redeem my migration cape if i already bought minecraft with my Windows account?
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Please check out our migration help FAQ at msft.it/6010X6q4E
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@MojangSupport I tried with my user and not able to solve the issue. I have migrated but if I want to continue playing I need to purchase it again and probably everything I´ve been doing for the past years
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Replying to @Diana40990423
If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6019XV2qt! ^FF

Sep 18, 2021 · 9:35 PM UTC

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Replying to @MojangSupport
Yes I followed all those steps. The account is with this same email and same name but still and problem