Your UX is shocking @NintendoUK @Minecraft @MojangSupport My kids have paid for "One block Skyblock" & have been playing happily, but now it is no longer available for them to play? Can I speak with you to talk through the various linked accounts - is it a permission thing?
2
1
Replying to @DuncNisbet
To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question!

Jul 16, 2021 · 1:41 PM UTC

2
Replying to @MojangSupport
Yep, have done that & got a generic email response which offers same info as FAQs / community. Keen to speak with someone than email back n forth as I don't understand how the Nintendo / MS account linking works with the user accounts on the switch
1
Curiouser & Curiouser... So they can now access "One Block Skyblock" & their mine coins are back. Weird & frustrating but also glad they're back on track.
Replying to @MojangSupport
Related to this perhaps? nitter.vloup.ch/MojangStatus/sta… old.reddit.com/r/Minecraft/comme…
Mojang Status
 @MojangStatus
11 Sep 2019
Bedrock: We are currently investigating an issue where previously purchased Marketplace content may appear as not purchased. We’ll update when we know more. - HZ
1
also appears there should be more than 0 mine coins in the wallet - where can I see recent purchases please? (to see if the coins have actually been spent...)