Migration has been opened to a limited amount of players - do not give out your information in an email or on a website. Did you migrate, and you're wondering about your cape? We'll be adding them to accounts soon!

Jun 25, 2021 · 11:17 PM UTC

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Replying to @MojangSupport
My sons account is ready to be migrated, but the email used to register does not exist any more. How do we fill out the form?
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To keep your information secure, please complete our request form at msft.it/6019XDNTB so we can quickly and safely assist with your question!
Replying to @MojangSupport
I dont have access to my email I used when I signed up. Sent you a ticket regarding this just now. I am scared I will lose my game and be forced to buy a new game, which would be very annoying and a waste. I hope this can be fixed or I will be very upset.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
Replying to @MojangSupport
I migrate and when I log into the launcher with Mojang's e-mail, I get an error saying that I need to log in with the Microsoft account, and when I put the Microsoft account, it gives an error saying that the password is incorrect. Wtf
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If you have trouble launching the game post-migration, remember to use the Microsoft login option & check out this FAQ: msft.it/6015XzxEf!
Replying to @MojangSupport
Hi, I can't access the email I used to set up my Mojang account (it's been deleted) and I can't access my transaction ID on bank statements (I no longer have an account with the bank I used). Therefore I cannot switch to my current email or migrate. Can I get help?
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Please send us an email at msft.it/6019Xg69z and we will assist. Remember to attach your Transaction ID and account name / Gamertag.
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Replying to @MojangSupport
I think there's a problem with submitting requests, I've been trying to send one for a few hours now. Every time I chose the "subject of question" it show's a loading screen on the top and doesn't allow me to continue, only part that's acting this way and I can't send anything.
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that should fix the issue as soon as possible. Thank you for your patience while we work on the solution! ^ED
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