@MojangSupport I opened a ticket since Apr-3 and I have not received any response yet, any idea what is going on? My issue is that Mojang UN/PW is not working and when I try password reset process, I am not getting any email to reset my password.

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

It’s been 17 days with no response, I don’t think this is normal. Can you do something about it?