We are aware that some players are having problems accessing Minecraft and peripheral sites. We’ll update as we get more info!
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Someone locked me out of my account and I sent in a help ticket yesterday, any idea when I may get anything other than an automated response?
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Replying to @dcamp1798
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TK

Apr 19, 2021 · 2:03 AM UTC

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Replying to @MojangSupport
Bumping this since I still haven’t heard anything from a human outside of the reply tweet a few days ago.
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Replying to @MojangSupport
Hey @MojangSupport, it’s been a week now and I still haven’t been helped. Can I at least get an estimated response time? This is getting ridiculous