@MojangSupport I've been locked out of my account for days now, and the helpdesk ticket experience isn't giving me any feedback as to whether my issue is even being tracked. Am I doing something wrong, or is there really no notification process for the client?

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

This isn't so much about the delay as it is about having literally no idea if anyone there is even working on my ticket. Other helpdesks I have worked with have given me a ticket number. Is that an option?

Coming up on 3 weeks since I submitted my ticket and I still have literally no idea if anyone even got my emails. Can I please get a ticket number, or something so I know I'm in the queue?