@MojangSupport can you advise why this happening and what to do to resolve it please... thanks
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Replying to @SianFrancis14
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^TK

Mar 16, 2021 · 11:54 PM UTC

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Replying to @MojangSupport
Thanks but I have tried looking on there several times before contacting you and can’t find any info relating to this. Could you advise or direct me to the info.
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@MojangSupport please could someone reply.. thanks
Replying to @MojangSupport
@MojangSupport still no reply, very disappointing customer service...