@MojangSupport Good day, my daughter does not receive a reset PW email. We have her transaction ID and order receipt. Please help
1
Replying to @PHatChelsea
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^B

Mar 14, 2021 · 11:47 PM UTC

3
Replying to @MojangSupport
I have filled out the information and sent an email throhgh the form/site you suggested. We had already sent an email through that form Friday and no response yet...
Replying to @MojangSupport
And yes, we have attached the Transaction ID. Friday and this morning as well. Thanks for your help. I really hope this works.
Replying to @MojangSupport
We did get an email back from this morning's request, which is a good sign. -Your support request (1999633)-