@MojangSupport are you actively answering support tickets / DMs? No response in months with multiple follow ups.
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Replying to @Bradez1571
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Mar 11, 2021 · 6:31 PM UTC

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Replying to @MojangSupport
Do you happen to have a backlog that stems multiple months though? I understand the COVID situation and what-not. Everyone's taken a hit with an increase in support tickets. Though over a month does seem somewhat excessive. I have sent you a DM with the ticket ID, for reference.