@MojangSupport I’ve contacted support about a purchase and still no reply and as you can imagine on lockdown I have a very upset little boy! Can someone look into our issues?
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Replying to @Mrsmonk2604
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Mar 6, 2021 · 4:10 PM UTC

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Replying to @MojangSupport
The ticket was raised 19th February