Now that the cat (or rabbit 🐰) is out of the bag, maybe Agnes should change her gamertag? If it hasn't been changed, she (or you) can change it the *first time*, for free: msft.it/6018VDvdO.
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This is my 4th time writing now 5 th if you include @MojangSupport I'm still yet to have anyone help me as my xbox realm has opened up a 2nd realm and forced me to pay twice This is theft I didn't want a 2nd realm or sign up for a 2nd realm
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Replying to @Dave79055069
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Mar 4, 2021 · 1:38 PM UTC

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Replying to @MojangSupport @Dave79055069
You are not a bricks and mortar business, your business is virtual. If you are getting that many people contacting you because of issues… Then fix the issues! You need to hire someone to reply to your messages! It’s been a week!
Replying to @MojangSupport
Iv had a reply within hours from you but sadly I was told the problem was one with xbox not mojang Thank you again @MojangSupport