@MojangSupport I have reported a recurring issue on my account password and my tickets get closed without resolution or reply. Can I get someone to address this please?

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

2.5 weeks with no reply to the latest ticket submitted on a recurring issue that has lasted for several months. Can I please get someone to reply to my ticket? I paid for a game that can’t be played.