@MojangSupport Can't log into my account, have sent support an email but still haven't resolved. Still have access to email account, can reset password successfully but still receive "Error! Unknown e-mail address or password" every time, even right after resetting. Help!

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TK

The ticket was closed without being resolved. Can I open another ticket via Twitter support? None of the FAQs seem to apply to this situation.

Hi, I opened another ticket two weeks ago and still haven't heard back. It's been more than a month since first contacting support and still can't access my account. Please help.