@MojangSupport my son raised incident# 1887161 4 days ago & he has not received a response. Can anyone help him? I paid €24 for a game he can’t access! Thanks
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Replying to @donnell_hilary
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Feb 25, 2021 · 3:57 PM UTC

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Replying to @MojangSupport
What is your turnaround time? I have a very disappointed boy asking me about this a million times a day! When can we expect to hear?
Replying to @MojangSupport
At this point can someone credit me my money back. It’s has been 10 days since my son raised the incident request! Terrible customer service
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