If you receive an email from ANY company asking you to provide personal information, including security question answers and the like, it's probably phishing - contact the company directly. We will never ask you for this information.

Hello. It’s been 12 days since my minecraft account has been hacked, had its name changed and emailed you guys for support. I’m wondering when will you respond to my email as I am worried I won’t get my minecraft account back. Thank you.