Hey, @MojangSupport. I have emailed a few times about a Minecraft Java game we bought and haven't been able to download for MONTHS. Anyway I can get some help over here? #minecraft
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Replying to @KimmerMcG
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TK

Feb 23, 2021 · 11:21 PM UTC

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Replying to @MojangSupport
It's been months. We bought two games for the twins. One twin can play it, same set up as the other twin's computer, and it doesn't work, just goes to demo mode.