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I emailed Mojang Support almost a week ago and have yet to get a reply. My account literally just disappeared, i’ve tried to send reset passwords and they won’t come up on my email.
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Replying to @HeavynneTDaniel
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Feb 21, 2021 · 5:18 PM UTC

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Replying to @MojangSupport @HeavynneTDaniel
do you guys have a timeframe for when ray-tracing will become available on the next-gen consoles?
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