@MojangSupport I have emailed about a problem with my daughters account (unable to access purchases) but still have no reply after over 2 weeks. Please could someone help me out?
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Replying to @jade_cowen
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Feb 17, 2021 · 9:24 PM UTC

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Replying to @MojangSupport
What is the estimated response time please? It’s now 3 weeks and my daughter cannot play on things she has paid for!
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Replying to @MojangSupport @jade_cowen
You have been waiting 2 weeks, I’ve been waiting 3 days thought that was long 24/7 support is trash
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