@MojangSupport My partner completed the request form for help with her account having been stolen but had no response for many days, what is the wait time for responses expected to be?
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Replying to @Noha_Kitsune
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Feb 17, 2021 · 6:16 PM UTC

1
Replying to @MojangSupport
so it has now been a week since the original request was made, is this normal or has it been lost?