@MojangSupport @Minecraft @microsoft Weeks now with no reply from Mojang Support on Twitter or from the website support form... WEEKS. Worst customer service I’ve encountered for a kids brand. How do we get our money back when you’ve taken it but won’t support the issue? #scam
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Replying to @galvinsd
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Feb 13, 2021 · 2:43 PM UTC

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Replying to @MojangSupport
Cool - so you can help us now? We are closing in on 3 weeks with nothing from Support apart from “appreciate your patience”. Can we get a refund instead? Or can you help? #CustomerService
Replying to @MojangSupport
How about today? Any chance of a response as we’re closing in on 3 weeks? I may have to call Guinness!