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Feb 3, 2021 · 4:23 PM UTC

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Replying to @MojangSupport
I need help. I requested a refund about a month ago and I was told i would get it but never did.
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To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question!
Replying to @MojangSupport
Hello, Realms and Servers have been down for me for the past 18 hours and I'm unsure as to why. I am logged in, and the only thing I have done just before this is change my gamer tag. I have tried to look into the issue with no avail. I play on the Switch.
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that should fix the issue as soon as possible. Thank you for your patience while we work on the solution!
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Replying to @MojangSupport
I am currently trying to access my friend's realm to no avail. I was able to play with them a couple of days ago and since then I keep getting the error code "Realms (500) Could not connect to Realms: connect timed out"... Any idea what could be causing this to happen?
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that should fix the issue as soon as possible. Thank you for your patience while we work on the solution!
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Replying to @MojangSupport
There is someone I dont know who accessing my account and it keeps changing the name, could you please return the name to the previous name? The acc name now is Hunt3r99 Also you can send me an email if you want to confirm it's me replying to it.
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To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question!
Replying to @MojangSupport
I've submitted two tickets now, over 2 weeks and still cannot access my account. How long do I need to wait? Thanks.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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