@MojangSupport Hi, I am able to login but the game doesn't show up as bought. We purchased the game back on Dec 25, 2019. We were able to play for quite awhile until it stopped working recently.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^TK
Jan 31, 2021 · 4:14 PM UTC