This is the only thing @MojangSupport has sent me in the last few days. Since this I have created two more support tickets & even contacted them multiple times via DMs
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Replying to @iMakeMcVidz
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Jan 30, 2021 · 2:03 PM UTC

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Replying to @MojangSupport
It literally says delivery incomplete? What am I suppose to do?
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Replying to @MojangSupport @iMakeMcVidz
Stop usi'g your shitty bot to answer to your customers. Does even someone work in your support team?