@MojangSupport We bought downloaded the Minecraft Java from your website yesterday and now we are unable to log in to the game so you have any suggestions please?
2
Replying to @sbaylis79
If you can only play Minecraft demo, please visit help.minecraft.net/hc/en-us/… for help.

Jan 29, 2021 · 8:56 PM UTC

2
Replying to @MojangSupport
We can’t play the demo either
Replying to @MojangSupport
Also, I have just checked and we haven’t received an email confirming the purchase of Minecraft Java Edition but the money has been taken, please can you urgently confirm what is going on?