If you receive an email from ANY company asking you to provide personal information, including security question answers and the like, it's probably phishing - contact the company directly. We will never ask you for this information.
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When will I be able to get back onto my realm please? I pay a monthly subscription, so I find it pretty poor to not get the service I've paid for.
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Replying to @jenniferhaddoc2
For help with realms connection issues on Minecraft PC/Java Edition, please visit help.minecraft.net/hc/en-us/… ^TK

Jan 28, 2021 · 3:15 PM UTC

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Replying to @MojangSupport
This has not fixed the issue. There is a ticket open with you to fix the problem users are having: bugs.mojang.com/browse/REALM… Please provide an ETA on the fix. Your 'help centre' has not rectified the problem.