If you receive an email from ANY company asking you to provide personal information, including security question answers and the like, it's probably phishing - contact the company directly. We will never ask you for this information.

Jan 27, 2021 · 6:04 PM UTC

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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^TK
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Sorry about any delay you're encountering if you reached out to us! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AS
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We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution!
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All available info on game updates can be found at help.minecraft.net/hc/en-us/…. ^TK
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To keep your information secure, please complete our request form at help.minecraft.net/hc/en-us/… so we can quickly and safely assist with your question! ^TK
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